Frequently Asked Questions

The minimum deposit for water / wastewater is $75, while the minimum for electricity is $125. Deposits are subject to increase based upon past credit history. There is also a connect fee (non-refundable) of $20. The total minimum due is $220.

Yes, in most cases the deposit you had previously was applied to your last bill and new deposits will be required for the new address.

Yes, LPU (Lampasas Public Utilities) does accept letter of credit from a utility company (water, electric, or gas) for the last twenty-four (24) months, with no more than one delinquency.

The utility office is open from 7:00 am to 4:30 pm, Monday through Friday (except for designated holidays). Telephone inquires can be handled until 5:00 pm. The office is not open on weekends, and we do not schedule any connects or disconnects for those days.

No, connections for service can be done at the City Administration Building located at 312 E Third, Lampasas, Tx. For the protection of our customers, no service requests will be processed over the telephone.

Yes, we accept Visa or Mastercard either in person or over the phone. Customers can also pay their bills online at www.cityoflampasas.com

No, LPU does not accept check by telephone.

No, the drive-through window is for payments only, no other business will be conducted at that location.

Yes, you must send a form with them that has your signature on it giving them permission to connect/disconnect utilities in your name. You must also send a copy of your driver's license.

LPU would need a form from you stating that you want your name off the utility account and you are relinquishing the deposits to the person who is still on the account. LPU can provide you with this form.

LPU will need to make a copy of your marriage license to place in your file. Once a copy is received, we will change the name on the account.

LPU will need to make a copy of the items in the divorce decree that relates to the utility account. Once that is received, the account will be changed to reflect the orders of the divorce decree.

No, LPU does not process any connects or disconnects over the telephone. You can send us a letter, which needs to include a forwarding address, stating that you would like the utilities cut off or we can fax you a form fill out, sign, and return to us. Both of these will be accepted either by mail at 312 E Third, Lampasas, Tx. 76550 or by fax at 512-556-2074.

No, deposits have to be paid in full before service will be connected.

Deposits stay on the account until the account is disconnected. Once the account is disconnected, the deposit is applied to the final bill. You will be notified if there is any money left to be refunded or you will receive a bill for the amount left that the deposit did not cover.

Any current deposits you have on the account will transfer over to the new account. However, you may have to add more deposits to your account depending on the service you are requesting and your past credit history.

No, the City does not average the utility bills.

No, LPU strongly advises against allowing someone to connect under your name. The LPU utility policy states that the person who is living at the address is the one who has to have the utilities in their name. Any fraudulent application made to the city will result in immediate disconnection without notice to the tenant.

Yes, you can take your payment (cash or money order only) to the Police Department and they will call someone out to have your utilities reconnected. Please note that there is a fee of $30 added to the amount owed on all accounts that are disconnected for non-pay. All fees must be paid before reconnection will be made. There is also an after hours fee of $35 for this service. The Police Department will let you know how much is owed.

Yes, LPU does require someone to be at the location to ensure that nothing is on at the house. If no one is at the location, and the water meter indicates usage, the meter reader will turn the water back off. Please contact the utility office at 512-556-3641 or, after hours, the police department at 512-556-6235 if you have a problem with your utilities.

Yes, upon the customer's request, LPU will provide a letter of credit.

Yes, but only for transferred accounts and only for ten (10) days. LPU does not allow customers to have two established utility accounts active at the same time.

Yes, LPU can access utility records by name and driver's license number. Please remember that if you do still owe the City money on an old account, your deposits are subject to increase because of your past credit history.

Yes, there is a $20 transfer fee and your current utility account has to be paid in full before you can transfer.

No, LPU does not have a discount program, however, if you are sixty (60) years of age or older, you are eligible to be penalty exempt. LPU will need to make a copy of your driver's license and then we will flag the account.

Yes, LPU does allow eligible customers to enter into a contract to defer one month's bill over a maximum period of six (6) months. The contracted amount for each month is added to the utility bill. Once that contract is paid off, customer's are not eligible to do anther contract for twelve (12) months. Please contact the utility office for further details.

The sewer rates are figured annually in March based upon water consumption for December, January, and February. The consumption for those three months are averaged and that is what is used to figure the rate.