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Departments-Public Utilities

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1. How much does it cost to connect utilities?

The minimum deposit for water / wastewater is $75, while the minimum for electricity is $125. Deposits are subject to increase based upon past credit history. There is also a connect fee (non-refundable) of $20. The total minimum due is $220.

2. Do I have to put up deposits if I have had service before?

Yes, in most cases the deposit you had previously was applied to your last bill and new deposits will be required for the new address.

3. Do you accept letters of credit in lieu of deposits?

Yes, LPU (Lampasas Public Utilities) does accept letter of credit from a utility company (water, electric, or gas) for the last twenty-four (24) months, with no more than one delinquency.

4. What are your hours?

The utility office is open from 7:00 am to 4:30 pm, Monday through Friday (except for designated holidays). Telephone inquires can be handled until 5:00 pm. The office is not open on weekends, and we do not schedule any connects or disconnects for those days.

5. Can I connect my utilities over the phone?

No, connections for service can be done at the City Administration Building located at 312 E Third, Lampasas, Tx. For the protection of our customers, no service requests will be processed over the telephone.

6. Can I pay my bill with a credit card?

Yes, we accept Visa or Mastercard either in person or over the phone. Customers can also pay their bills online at www.cityoflampasas.com

7. Does the utility office accept check payments over the phone?

No, LPU does not accept check by telephone.

8. Can I process my paperwork at the drive-through window?

No, the drive-through window is for payments only, no other business will be conducted at that location.

9. If I am out of town and cannot make it into City Hall, can I send someone in with my information to do my connect for me?

Yes, you must send a form with them that has your signature on it giving them permission to connect/disconnect utilities in your name. You must also send a copy of your driver's license.

10. I have moved out, how do I get my name off a joint account?

LPU would need a form from you stating that you want your name off the utility account and you are relinquishing the deposits to the person who is still on the account. LPU can provide you with this form.

11. I have recently gotten married, how do I get my name changed on my account?

LPU will need to make a copy of your marriage license to place in your file. Once a copy is received, we will change the name on the account.

12. I have recently gotten divorced. How do I get the account changed to reflect the divorce decree?

LPU will need to make a copy of the items in the divorce decree that relates to the utility account. Once that is received, the account will be changed to reflect the orders of the divorce decree.

13. I have already moved out of town and need my utilities cut off, can I request this service over the telephone?

No, LPU does not process any connects or disconnects over the telephone. You can send us a letter, which needs to include a forwarding address, stating that you would like the utilities cut off or we can fax you a form fill out, sign, and return to us. Both of these will be accepted either by mail at 312 E Third, Lampasas, Tx. 76550 or by fax at 512-556-2074.

14. Can my deposits be billed on my first bill?

No, deposits have to be paid in full before service will be connected.

15. What happens to my deposit on my account when I disconnect service?

Deposits stay on the account until the account is disconnected. Once the account is disconnected, the deposit is applied to the final bill. You will be notified if there is any money left to be refunded or you will receive a bill for the amount left that the deposit did not cover.

16. Do I have to put up a new deposit to transfer my utilities?

Any current deposits you have on the account will transfer over to the new account. However, you may have to add more deposits to your account depending on the service you are requesting and your past credit history.

17. Do you have a plan where you can average your bill?

No, the City does not average the utility bills.

18. Can I put the utilities in my name for someone else?

No, LPU strongly advises against allowing someone to connect under your name. The LPU utility policy states that the person who is living at the address is the one who has to have the utilities in their name. Any fraudulent application made to the city will result in immediate disconnection without notice to the tenant.

19. My account was turned off for non-pay, is there some place where I can pay in the evening to get my utilities reconnected?

Yes, you can take your payment (cash or money order only) to the Police Department and they will call someone out to have your utilities reconnected. Please note that there is a fee of $30 added to the amount owed on all accounts that are disconnected for non-pay. All fees must be paid before reconnection will be made. There is also an after hours fee of $35 for this service. The Police Department will let you know how much is owed.

20. Does someone have to be at the location for utilities to be connected?

Yes, LPU does require someone to be at the location to ensure that nothing is on at the house. If no one is at the location, and the water meter indicates usage, the meter reader will turn the water back off. Please contact the utility office at 512-556-3641 or, after hours, the police department at 512-556-6235 if you have a problem with your utilities.

21. Does the LPU give letters of credit to customers or other utilities?

Yes, upon the customer's request, LPU will provide a letter of credit.

22. Can I have utilities on at two locations at the same time?

Yes, but only for transferred accounts and only for ten (10) days. LPU does not allow customers to have two established utility accounts active at the same time.

23. I think I still owe money on an old bill. Can you tell me how much I owe?

Yes, LPU can access utility records by name and driver's license number. Please remember that if you do still owe the City money on an old account, your deposits are subject to increase because of your past credit history.

24. Do I have to pay to transfer my utilities within the service area?

Yes, there is a $20 transfer fee and your current utility account has to be paid in full before you can transfer.

25. Does LPU give discounts to senior citizens or to persons that are disabled?

No, LPU does not have a discount program, however, if you are sixty (60) years of age or older, you are eligible to be penalty exempt. LPU will need to make a copy of your driver's license and then we will flag the account.

26. What can I do if I think my meter has been misread?

You can contact LPU at 512-556-3641 and find out what your last reading was and then compare it to what your meter is currently reading. LPU does take customer requested re-reads, but please note that if the reading is correct, there will be a $20 service charge added to your utility bill.

27. Does LPU offer any type of payment plan?

Yes, LPU does allow eligible customers to enter into a contract to defer one month's bill over a maximum period of six (6) months. The contracted amount for each month is added to the utility bill. Once that contract is paid off, customer's are not eligible to do anther contract for twelve (12) months. Please contact the utility office for further details.

28. What is the sewer rate based upon?

The sewer rates are figured annually in March based upon water consumption for December, January, and February. The consumption for those three months are averaged and that is what is used to figure the rate.